Privacy Policy
This privacy policy sets out how Hamilton Hood Cleaning collects, uses, stores, and shares the personal information you send through hamiltonhoodcleaning.ca. A privacy policy is a written statement of what a business does with the information people give it, and this one is written to the ten principles of the Personal Information Protection and Electronic Documents Act, the Canadian federal privacy law known as PIPEDA. The short version: what you send is used to answer your enquiry, quote your kitchen, and carry out the work. It is not sold, it is not rented, and it is not passed to anyone assembling a marketing list.
What does the quote form collect?
The quote form collects five things you type plus one thing the browser reports: your name, your phone number, your email address, your business or kitchen name, your message, and the address of the page you sent the form from.
Each of the five typed fields earns its place. The name and the business name identify whose kitchen is being priced, which matters when two enquiries come from the same plaza in the same week. The phone number and the email address are the two routes a written quote can travel back along, and a hood cleaning quote almost always needs one clarifying question about canopy length, cooking type, or roof access. The message field is where the useful detail sits, and the more specific it is, the closer the first number lands to the final one.
The sixth item is the page address, and it is recorded for one reason: lead attribution. Knowing that an enquiry came from the rooftop grease containment page rather than the homepage is how this site gets improved instead of guessed at. It says nothing about you personally. It is a URL, not an identity, and it is stored against the enquiry rather than against a profile of you.
There is also a hidden field on the form that a person never sees and never fills in. Automated spam software fills it in reliably, which is exactly the point. Submissions carrying a value in that field are discarded. It holds nothing about you.
Nothing beyond that is asked for. The form does not collect payment details, and no page on this site should ever ask for a credit card number, a bank account, or a password. If one appears to, do not fill it in. Call 289-796-0840 so it can be looked at.
Where does a submitted form actually go?
A submitted form travels to a small server-side function on this site, which passes it into the customer relationship management system Hamilton Hood Cleaning uses to run its enquiries, where it becomes a contact record and a task for a person to answer.
Spelling that out matters, because most people reasonably assume a website form is a fancy email. It is not. Your submission does not sit in an inbox and then vanish. It becomes a record in a business system, and that record is worked the way any enquiry is worked: read, quoted, followed up, and eventually either booked or closed. If your kitchen becomes a customer, the same record is where the job dates, the photo reports, and the certificates for that kitchen are tracked over time.
The practical consequence cuts both ways, and both sides are worth knowing. The upside is that somebody can pick up your enquiry a fortnight later without asking you to repeat everything, and can find last year's certificate for your kitchen when you ask for a copy. The other side is that the information persists in a system rather than evaporating, which is precisely why you are entitled to ask what is held, ask for it to be fixed, and ask for it to be removed. How to do all three is further down this page.
Phone calls and emails are treated the same way. Notes from a call to 289-796-0840, or a message to info@hamiltonhoodcleaning.ca, may be written into the same customer record so the follow-up makes sense to whoever handles it next. Do not send payment card details by email or text message. If a payment method needs discussing, it gets discussed directly.
What cookies and tracking does this site use?
At launch this website runs no analytics package and no advertising pixels, and it sets no tracking cookies of its own.
That is an unusual thing for a business website to say, so it is worth being precise rather than smug about it. These pages are plain HTML and CSS with a small amount of JavaScript that exists to run the quote form. There is no Google Analytics tag, no Meta pixel, no advertising retargeting script, and no third-party chat widget collecting a conversation. Nothing on this site follows you to another website after you leave.
What does happen is ordinary web hosting. The provider that serves these pages sees the technical requests any web server sees, including an IP address and a browser type, in order to deliver the page and to defend against attacks and abuse. That is infrastructure, not marketing, and it is not used to build a profile of you.
This can change. If a measurement tool is added later, this page will be updated to say so before it goes live, because a privacy policy that describes a site that no longer exists is worse than no policy at all. If you are reading this and want to know exactly what is running at that moment, ask and you will be told. Your browser can block and clear cookies whenever you like, and every page on this site keeps working if you do.
Who else handles your information?
Three roles, described by function rather than by brand name.
The first is a hosting and content delivery provider, which stores these pages and serves them to your browser. The second is the form-processing function that carries a submission from the page into the business system. The third is the customer relationship management system that stores enquiries, quotes, and job history, along with the email service used to send a written quote back to you.
Each of those handles your information only to provide its part of the service, and none of them is given information for any other purpose. Naming specific vendors is deliberately avoided here, because providers get changed as a business grows and a policy naming a product is usually stale within a year, which is worse than useless. If you want to know which providers are in use at the moment you are reading this, ask.
Your information is not sold, rented, traded, or shared with anyone building a list. There is no affiliate arrangement, no data broker, and no partner who receives enquiries. The only other circumstance in which information would be disclosed is a legal one: where Canadian law, a court order, or a regulator requires it.
One honest limit belongs here. No website can promise perfect security and any business claiming otherwise should be treated with suspicion. Reasonable safeguards are used, information goes only to providers who need it to do their job, and nothing is collected beyond what the work requires. A short list of providers is itself part of that protection.
How long is information kept, and how do you get it removed?
Enquiry and customer records are kept while there is a genuine business reason to keep them, and are deleted on request unless a legal or accounting obligation requires otherwise.
Two different clocks run here. An enquiry that never becomes a job is only useful for as long as it might still turn into one, and after that it is dead weight in a system nobody wants cluttered. A customer record is a different case: job dates, photo reports, certificates, and invoices for a kitchen have a real reason to persist, because a facilities manager asking for a copy of last year's certificate is a completely normal request, and Canadian record-keeping rules apply to invoices regardless of anyone's preference.
Under PIPEDA you can ask what personal information is held about you, ask for a copy of it, ask for it to be corrected if it is wrong, ask why it was collected, and ask for it to be deleted. To do any of those, call 289-796-0840 or email info@hamiltonhoodcleaning.ca and say which phone number or email address to search for, so the correct record is found rather than a similar one. Requests are answered within a reasonable time. Where something has to be kept, you will be told what is being retained and the reason for it.
If a concern cannot be resolved directly, anyone in Canada can raise it with the Office of the Privacy Commissioner of Canada, which oversees PIPEDA. This policy may change as the business or its providers change, and the version published on this page is the current one. Terms covering the work itself, rather than your information, are set out on the terms page. The contact page is the fastest route to a person, and every page published on this site is listed on the site map.
Privacy at Hamilton Hood Cleaning: frequently asked questions
The five questions people ask before filling in a form.
Does Hamilton Hood Cleaning sell or share your information?
No. Information you send is never sold, rented, or traded, and it is not passed to anyone assembling a marketing list. The only parties who touch it are the hosting provider that serves this site, the function that carries the form submission, and the customer record and email systems used to answer you. Each handles it only to make that part of the service work.
Why does the form record which page it was sent from?
For lead attribution. Recording that an enquiry came from the NFPA 96 guide rather than the homepage is the only reliable way to tell which pages are useful to operators and which are not. It is a page address, not an identity, and it is stored against the enquiry rather than used to build a profile of you.
Does this website track you or run advertising pixels?
No. At launch this site runs no analytics package, no advertising or retargeting pixels, and no third-party chat widget, and it sets no tracking cookies of its own. The hosting provider sees ordinary technical request data in order to serve the page and defend against abuse. If a measurement tool is ever added, this page will be updated to say so.
Do you have to give a phone number to get a quote?
The form asks for one because a hood cleaning quote usually needs a single clarifying question about canopy length, cooking type, or roof access, and one call settles what four emails will not. If you would rather not give a number, email info@hamiltonhoodcleaning.ca with the details and a note saying email only, and the quote comes back that way.
How do you ask for your information to be deleted?
Call 289-796-0840 or email info@hamiltonhoodcleaning.ca and ask for your record to be deleted, naming the phone number or email address to search for. Deletion is carried out where no legal or accounting reason requires the record to be kept. Where something must be retained, such as an invoice, you will be told what is being kept and why.